Soldiers who are unhappy about their working conditions have a place to go to lodge their complaints.
Finalising a case takes about 90 days, but if it does take longer, members are informed about the delay.
The Military Ombud Act 4 of 2012 aims:
- to provide for the establishment of an independent Office of the Military Ombud;
- to provide for the appointment and functions of the Military Ombud; and
- to provide for matters connected therewith.
What is a Complaint?
A complaint is a written expression of dissatisfaction by a member or former member about his/her conditions of service and members of the public about the official conduct of a member of the SANDF.
Who can lodge a Complaint?
- A member of the SANDF regarding his/her conditions of service.
- A former member of the SANDF regarding his/her conditions of service
What kind of complaint can you lodge?
- Conditions of service for members and former members of the SANDF.
- Official conduct of a member of the SANDF by the public.
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About the Military Ombud
Welcome to the Office of the Military Ombud. We pride ourselves in advancing excellent democratic oversight, review of maladministration and good governance over the South African National Defence Forces.
The Office of the Military Ombud was established on 14 May 2012 under the Military Ombud Act 4 of 2012. We resolve written complaints from the current serving members of the SANDF, former members of the SANDF and the complaints from the public regarding the official conduct of the SANDF members.
The Office is a neutral complaints watchdog and does not take the side of the employee or the employer. It is also our conviction to ensure that the fundamental human rights of our armed forces and the public are respected through peaceful mediation and alternative dispute resolution in an efficient, non-adversarial and expeditious manner.
The Military Ombud is Lt Gen (Ret) V.R. Masondo and is closely supported by a Deputy Military Ombud, a role held by Advocate S.T.B. Damane-Mkosana.
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